Software that can automate tasks and reduce time spent on repetitive activities is becoming a necessity rather than an opportunity. All of these technologies have one thing in common: they are all improving the efficiency of businesses. But where does one start and how does one go about this? Here are a few trends we believe will shape the BPM landscape for 2023 and the foreseeable future.
Recession fears will fuel process optimisation
Organisations will continue looking for chances to minimise costs as predictions of a global recession loom large. This will accelerate the growing use of intelligent BPM. We believe organisations will prioritise the identification of cost-controlling opportunities as part of their digital adoption programmes. BPM will therefore play a pivotal role in 2023 and beyond. Intelligent BPM solutions that offer sophisticated and advanced analysis and simulation features in an intuitive and easy-to-use platform will gain popularity and will continue to see greater traction in the coming year.
Intelligent business process analysis
Business process automation (BPA) underpins data-driven organisations that will benefit from artificial intelligence and process automation. We believe that BPA, AI and automation technologies will be recognised by more and more organisations in 2023 as deeply complementary, rather than rival technologies. Intelligent BPA will provide foundational knowledge of the entire value stream and highlight process pathology and innovation opportunities – thereby enabling business and solution architects to selectively remodel or improve processes with the use of enabling automation and AI technologies.
Focus on Process Insights
Besides mapping and documenting processes, process engineers will become more sought after because businesses will rely on them to derive insights from them to identify improvement opportunities. With intelligent BPM they will be able to assist businesses to analyse process metadata to calculate cost, time and efficiency and create alternatives in a simulated environment. This approach will substantially augment process innovation, costing, planning, acquisition and change management activities. As a result, BPM tools with in-built process analytics will become increasingly desirable. This trend will grow through 2023 as organisations prioritise efficiency and productivity increments while reducing costs.
Business Process as a Service
Business process outsourcing (BPO) is a surprising emerging BPM trend that will gain prominence in 2023. BPOs can help companies improve efficiency by providing optimised targeted process execution for customers. This model serves as a great way to reduce costs, automate processes and improve quality by automating back-office tasks for customers that want to focus on more critical business issues. We believe that the demand for outsourced process management services, powered by process automation and artificial intelligence, will increase. Emerging international BPOs are already using application programming interfaces (APIs) and a variety of other tools to source, manage and digitise data, on behalf of customers to deliver this new model as a service.
Incorporating Sustainability into BPM
While the discussion on sustainability through BPM is still in the early stages, it will gain attention through 2023 and beyond. The adoption of sustainability practices has been on the rise and technologies that reduce environmental impact is becoming more visible. This trend will influence business process management, while organisations design and adopt business processes that are more environmentally friendly.
BPM already supports sustainability by supporting hybrid and remote working alternatives, based on defined procedures and centralised workflows, thereby reducing the need for transportation. Through the coming year and beyond, BPM will contribute to the achievement of sustainability goals by considering indicators such as carbon footprint, paper usage, materials used, etc.
Would you like to know more about how intelligent BPM can benefit your business? Mavco works in proud association with PrimeBPM. Contact us to find out how you can use business process transformation to gain a competitive advantage with a single tool that helps you map, analyse, improve and automate your business processes.
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